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Return Policy

What if my borrowed clothing doesn’t fit and I want to return it?
What if I want to return a purchased item?
How long can I “borrow” an item?
What should I do with the security tag that is attached to my borrowed or purchased item?
Do I need to clean my garments before I return them?
How do I return the clothing?
I don’t have a printer. How do I generate a shipping label if I lost my original?
How does the 2nd size option work?




What if my borrowed clothing doesn’t fit and I want to return it?

If you receive your borrowed items and decide that you don’t like them or they just don’t fit correctly, you must notify us within the following time-frame and return the clothing with the SECURITY TAG STILL ATTACHED:
  

Borrow Terms
Notification Terms
Monthly Borrowing
Must NOTIFY MINE by e-mail or phone within three (3) business days of receiving the merchandise which is monitored by when you received the package.
 
The clothing must be POSTMARKED within three (3) business days of receiving return postage label authorization in order to get a refund on your credit card.
Two Week Borrowing
Must NOTIFY MINE by e-mail or phone within three (3) days of receiving the merchandise which is monitored by when you received the package.
 
The clothing must be POSTMARKED within three (3) business days of receiving return postage label authorization in order to get a refund on your credit card.


What if I want to return a purchased item?

If you receive your purchased items and decide you don’t like them or they just don’t fit correctly you may return the clothing for MINE FOR NINE for a refund.
You must notify us at CUSTOMERSERVICE@MINEFORNINE.COM or 877-303-0680 within seven days of receiving the clothing. The returned clothing must then be postmarked within 14 days of you receiving the clothing and the SECURITY TAG MUST STILL BE ATTACHED.
For those items purchased, there are no refunds for merchandise returned after 14 days or without an attached security tag. Original shipping fee is non-refundable and customers are responsible for return shipping and insurance on all purchased items.

How do I return a purchased item?
Repackage your purchased item in original packaging and a COPY of your receipt. Simply choose your own method of shipping and send your package to the following address:
Mine For Nine LLC
13014 Aubrey Lane
Winter Garden, FL 34787


How long can I “borrow” an item?
Our standard borrowing period is one month (two weeks for evening gowns); however, there are no limits to you borrowing from our closet as long as your account is in good standing. If the borrowed items are not returned within seven days of the due date and the appropriate shipping service (USPS, UPS or Federel Express) do not show the package was dropped in the mail, MINE will charge the customer for an additional rental period (two weeks if a two week rental and one month for monthly rentals). This will continue until we receive the item back.


What should I do with the security tag that is attached to my borrowed or purchased item?
The security tag should not be removed until you have inspected your item and made sure it fits. If you decide the size is incorrect or you no longer want to borrow or purchase the item, the SECURITY TAG MUST STILL BE ATTACHED when it is returned. If you keep the item for the borrow period or decide to purchase it, you may remove the tag and enjoy the merchandise. If you return the item, it must be mailed within three business days of receiving a merchandise return lable and as long as it has not been worn and the security tag is still attached, MINE will refund for you the borrowing costs. For those items purchased, there are no refunds for merchandise returned after 14 days or without an attached tag. Original shipping fee is non-refundable and customers are responsible for return shipping and insurance on all purchased items.

Do I need to clean my garments before I return them?
Not usually. Mine for Nine is pleased to take care of the regular dry cleaning or hand laundering of your lightly worn items. We just ask that if you spill a drop of iced latte on your blouse, that you treat the would-be stain while it's fresh by either handwashing it and hang drying it or having the item dry cleaned.

How do I return the clothing?
At MINE, we want to make the process of returning clothing as easy as possible. We know you may be juggling a job and possibly other children; therefore, all you have to do is follow these simple steps:

  • When you receive your clothing, save the box that was included in the packaging if there is not a separate mailing envelope included.
  • Once you are ready to ship it back, sign into your account and click on the “Return Shipping Labels” tab.
  • Locate the appropriate label based on order number or description and then print the return label.
  • Drop your package off at any United States Postal Service location. Borrowing fees will be suspended once the package is received by MINE based on the date of the postmark.
  • We’ll send you an e-mail once we receive the clothing.
  • If your shipping label is not yet posted to your account page, give us a call at 877-303-0680 or e-mail us at CUSTOMERSERVICE@MINEFORNINE.COM and we will upload the shipping label within 24 hours (do not use an old label because each label has a unique identifier).

What if I misplace/lose my return shipping envelope?
MINE provides each customer with materials to be used to ship back. If you misplace the box, it is your responsibility to send the clothing back by the due date in a new box at your own expense.

 

I don’t have a printer. How do I generate a shipping label if I lost my original?
If you lose your shipping label, give us a call at 877-303-0680 or e-mail us at CUSTOMERSERVICE@MINEFORNINE.COM and we can e-mail you another form of if you don’t have a printer, we can just drop the form in the mail.

How does the 2nd size option work?
At MINE, we know it’s sometimes difficult to determine what size you are when you’re pregnant. We measure all the clothing, but we also offer the option to rent one additional size for a nominal amount. Simply add the 2nd size to your cart and return it when the other size is due.